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Returns, Refunds & Exchanges
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Please inspect your order carefully upon arrival and let us know within 7 days of purchase if there is a problem with your order. We are happy to accept a return of new unused/unwashed products for a refund or an exchange. Shipping costs are non-refundable. Returns on orders received with free shipping are subject to actual shipping charges. You will be responsible for the return freight, unless the product was damaged during initial delivery. If an item is defective or was damaged during shipping, please contact us immediately.
Package Deals must be returned complete. If package is not complete then full retail charges as if purchased individually will apply.
Exchanges
If you have ordered the incorrect size or you would like a different item instead, you can request an exchange. We will arrange for the courier to deliver the new items and collect the unwanted items. You will be charged for any difference in cost of the items, and for the courier to deliver and collect. Please e-mail info@nappies-r-us.co.nz or call 07 868 8625 so that we can arrange the exchange for you.
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